Sending Logs

Synergy 1

This guide shows you how to share log links with us.

Please follow these steps for each computer, as we'll need a log link for each:

  1. Open the Synergy 1 config app (the main app)
  2. Right-click the log area and click Select All
  3. Right-click again, and click Copy
  4. Go to https://paste.ee/ and paste your log
  5. Click Submit and share the URL in your response
  6. Repeat the steps above for all of your computers
  7. For each log, let us know the computer name and OS version

Note: Please do not paste logs contents directly in your reply, as they may not show properly when read. Also, make sure to change your log level to debug. You can find the log level in settings, make sure you click the Apply button.

Sending us the log links is a really important step in helping us diagnose problems with Synergy 1. We ask for the log links with any technical support ticket, or if you're asking for help on the forums.

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