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How to do a ping test

Updated

Written for Synergy 3 (v3.7.2) and Synergy 1 (v1.21.4), checked 3 October 2026.

Operating system: Windows, macOS, and Linux

Ping tests are useful for diagnosing connection issues. Whether your computers aren't talking (e.g. a timeout error), or if you're having issues with mouse lag, the ping test can help to uncover if the problem lies with Synergy 1 or Synergy 3, or with the network.

Synergy 1 and Synergy 3 need your computers to be on the same network and able to communicate with each other. If they don't connect, it's possible that your computers are unable to communicate.

You can determine this by running a simple ping test.

Step 1 - Find the IP addresses

You will need to know the IP address of each computer to perform a ping test.

In Synergy 3:

  1. Go to Screen layout
  2. Click This computer's details at the bottom
  3. The computer's IP addresses and hostname will be shown

In Synergy 1:

  1. Open Synergy 1
  2. Look near the top of the window, next to the computer's name
  3. The computer's IP address is shown after Suggested IP: (or Using IP: if you chose one in Preferences). Hover over it to see the others.

For both Synergy 1 and Synergy 3, the address you are looking for will usually start with 192.168, 10 or 172.

If you're not sure which IP to use, please ask us.

Step 2 - Run the ping test

You'll need to run the ping command using IP found in step 1, following steps on the secondary computer (Synergy 3) or client computer (Synergy 1).

The IP address you'll be pinging will be the primary computer (Synergy 3) or server computer (Synergy 1).

To run the ping command, follow the steps for your operating system.

Windows

  1. Click on Search in the taskbar
  2. Find and open the "Command Prompt" app

  3. Type the command: 

    ping
  4. Press the space bar

  5. Type the IP address you'd like to ping, e.g.:

    192.X.X.X
  6. Press the space bar again

  7. To keep the ping running, end with:

    -t
  8. Then press the enter key to start the ping
  9. Take a screenshot of the ping results displayed

macOS

  1. Open Finder
  2. Go to Applications
  3. Open the Utilities folder
  4. Open the Terminal app

  5. Type the command:

    ping
  6. Press the space bar

  7. Type the IP address you'd like to ping, e.g.:

    192.X.X.X
  8. Then press the enter key to start the ping
  9. The ping runs until you press Control+C or close the Terminal app
  10. Take a screenshot of the ping results displayed

Linux

You probably already know this, but just in case...

  1. Open the Terminal app

  2. Type the command:

    ping
  3. Press the space bar

  4. Type the IP address you'd like to ping:

    192.X.X.X
  5. Then press the enter key to start the ping
  6. The ping runs until you press Control+C or close the Terminal app
  7. Take a screenshot of the ping results displayed

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