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  1. Synergy Help Center
  2. Troubleshooting
  3. Troubleshooting tips

Troubleshooting tips

  • Finding which version you're running
  • Resetting your settings and finding the settings files
  • Log and troubleshooting settings in Synergy 3
  • "Already running" message in Synergy 3
  • Messages and what to do
  • Restarting the app
  • Getting diagnostic info and logs
  • Basic troubleshooting steps
  • How to fix lag issues by using an ethernet connection
  • What to do when the mouse cursor lags?
  • Troubleshooting the background service in Synergy 3
  • Known bugs and gotchas
  • What to do when you see an error message box
  • How to do a ping test
  • Caps Lock, Num-Lock, and Scroll Lock keys don't act as expected
  • Mouse is over-sensitive in games on the client
  • Saving the Synergy 1 log to file

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