Written for Synergy 3 (v3.7.2), checked 3 October 2026.
Operating system: Windows, macOS, and Linux
Click the Copy button
When Synergy 3 shows an error message box, please click the Copy button and then send the copied text to us in a support ticket: Contact Synergy Support
Not only will this help us to fix your problem, but it'll help us to improve our app for future versions.
Hint: If you're technical, you might also be able to understand and fix the problem by reading the copied text.
Turning off error reporting
You may notice "Error report sent successfully." in the error message box if you have error reporting turned on. You choose this when you first start Synergy 3, and you can turn it off at any time:
- In the sidebar, under Advanced, click Troubleshooting.
- Find: Send error and diagnostic reports
- Toggle the setting to off.
Ignore this particular error
If the error seems to have no negative side effects, but it's causing distraction, click the Ignore button when the error message box appears.
The error comes back the next time you start Synergy 3.
Turn off the errors completely
To stop error message boxes from showing at all, click the Ignore all button when one appears. This ignores all errors until you turn them back on again.
If you want to turn errors back on:
- In the sidebar, under Advanced, click Troubleshooting.
- Find: Show critical error messages
- Toggle the setting to on.