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Find your serial key and license details on your account

Updated

Checked 3 October 2026.

Your serial keys are on your account page, under Licenses: Your account

  1. Log in with the email address you bought with.
  2. Under Licenses, find your product. Its key is under Serial key.
  3. Click the copy button beside the key. Copied! confirms it's on your clipboard.

To enter the key in Synergy 3, see: Enter or change your serial key in Synergy 3

How keys activate in Synergy 1 and Synergy 3, and how to free up an activation, is covered here: How license activation works in Synergy 1 and Synergy 3

Can't see your license?

  • "There are no purchased products in your account.": you may have bought with a different email address. Search your inbox for the payment receipt we emailed when you bought, then log in with the address it was sent to.
  • "Hold tight, we're waiting on your payment to finish processing.": your payment hasn't completed yet, and the license appears once it does. If it takes longer than expected, click Contact support.
  • Still missing? Contact us with the email address you bought with: Contact support

What the labels on a license mean

  • Trial: temporary access to the product while the trial lasts.
  • Maintenance expired: updates and technical support have ended on this license. Your software keeps working, and you can still download any version released before your maintenance ended. To renew, click the label, then Renew your maintenance.
  • Offline license: an offline serial key, for computers on offline or air-gapped networks. Activate each computer with Activate offline computer; the steps are in the activation article above.
  • Legacy key: the key was issued in an older format. It still activates and works as normal, so there's nothing you need to do.
  • Lite Pass, Max Pass, Elastic Lite Pass or Elastic Max Pass: your Access Pass. For what it gives you, see: Access Pass (Maintenance License)

Other details under a license

  • The line under the name shows how long updates and support last (for example "Updates and support until ..."), or, for a subscription or trial, how long is left.
  • Business licenses show their seats beside the name, for example "(5 seats)".
  • Reference appears when your license has one.
  • Links beside the license take you to Upgrade, Manage activations and Download when they apply to it.