Checked 3 October 2026.
Your payment receipt is emailed to you as soon as you buy on our website. For a receipt or invoice that shows your company name or VAT number, contact us with the email address you bought with and the details you need on it: Contact support
Personal editions (Lite, Plus and Max)
Where VAT or sales tax applies, it's included in the total you pay at checkout, and your receipt shows it. The personal checkout doesn't take a VAT number, so ask us if you need one on your invoice.
If you bought a personal edition for business use, please review our license agreement for which license fits: End-User License Agreement (EULA)
Synergy Business
When you buy Synergy Business on our website, you can add your business's VAT or tax number at checkout. Our payment processor checks it and, where the reverse charge applies (for example a VAT-registered business in another country), removes the VAT before you pay; your business then accounts for the VAT in its own return.
For Synergy Business bought through our sales team, the VAT depends on where your business is based:
UK
If your business is based in the United Kingdom, we add 20% VAT. Our VAT number is GB472672079.
EU
If your VAT-registered business is based in the EU, we do not charge VAT. However, we are required to record your VAT number, and required to add VAT if a VAT number is not supplied. Each EU business is responsible for applying a reverse VAT charge within their own system. This means that the EU business is responsible for paying the VAT to their local government, assuming that the VAT from the purchase of Synergy Business is not recoverable for that business.
Outside of the UK/EU
If your business is based outside of the UK or the EU, no VAT is required.
For what a charge looks like on your statement and how tax affects the total, see: How can I recognize a charge from us on my bank or card statement?