Checked 3 October 2026.
Our charges show on your bank or card statement as Paddle.net * Synergy. Paddle is our payment processor, which is why its name appears on the charge. If you paid with PayPal, the charge shows as PAYPAL *PADDLE.NET instead.
Charge under a different name?
Many companies are called Synergy, so a charge or email from one of them is sometimes mistaken for ours. If the charge shows neither Paddle.net * Synergy nor PAYPAL *PADDLE.NET, it isn't from us: please ask your bank, or the company named on the charge, about it.
Match the charge to your receipt
Paddle emailed you a payment receipt when you bought, so search your inbox for an email from Paddle and check that its amount and currency match the charge. We also sent you an email with the subject Thank you for purchasing Synergy!, which confirms the purchase but doesn't show the amount.
You can also log in to your account and check the Orders list, which shows each purchase's product and total: Your account on our website
Amount looks different?
Compare the charge with the total on your receipt, not the price on our website:
- Tax: where sales tax or VAT applies, it's added at checkout, so the total can be more than the listed price. Your Orders list shows it as "Incl. ... tax".
- Currency: if you paid in a currency other than your card's (for example, US dollars from a UK card), your bank converts the amount, so your statement can show a different figure.
Charged again after a year?
Synergy 3 personal editions and upgrades are a one-time payment and never renew.
A Synergy Business subscription bought on our website renews automatically each year, and a Synergy Business free trial started on our website is charged when its 14 days end unless you cancel it first. A Synergy Business license invoiced by our sales team never renews automatically, and a trial arranged with our sales team comes with no commitment.
To see or cancel a Synergy Business subscription or free trial you bought on our website, log in to your account:
- Subscription: the Subscriptions list shows each one's amount and Next billing date. Select Cancel beside it to cancel, or Update payment method to change the card.
- Free trial: in the Licenses list, select Cancel trial, then Cancel anyway.
Think your card was used without permission?
If the charge shows as Paddle.net * Synergy and you didn't make it, contact us directly rather than your bank, so we can resolve it quickly or refund it: Contact support
Want your money back?
If the charge is ours and you'd like a refund, you can request one within 30 days of buying. For the steps, see: How to get a refund
Still can't match a charge?
Contact our support team with the email address you bought with, and we'll find your purchase. This is usually quicker than disputing the charge with your bank: Contact support