Checked 3 October 2026.
To get a refund, send the refund request form within 30 days of your purchase, and it will be granted: Request a refund
- Enter your Name.
- Enter Your email.
- Choose a Refund reason.
- Write a few words under Please let us know what we can do better.
- Click Submit refund request.
You don't need to justify the refund; what you tell us helps us improve, and we're more than happy to honor our refund policy with no questions asked.
If you are experiencing a technical problem with Synergy 1 or Synergy 3, we'd like to do our best to try and help you first: Contact support
For the full terms, see: 30-Day Seamless Guarantee
Bought more than 30 days ago?
You can still send the refund request form, though requests made more than 30 days after purchase may be declined. For an upgrade, if your original purchase is more than 30 days old, only the cost of the upgrade is refunded.
What happens after I submit the request form?
Someone from our team gets in touch, and may ask whether there's anything we can do to help first, such as fixing a problem you've run into. There's no obligation: tell us you'd rather have the refund, and we'll go straight ahead.
We normally process your refund within one working day. Once it's issued, it's often instant but can take up to 10 working days to reach you, depending on your bank, card issuer or payment provider. The refund goes back to the payment method you used to buy.
What if I don't receive the refund?
This rarely happens, but sometimes things can go wrong. If you do not receive your refund within 10 working days, contact us: Contact support