Checked 3 October 2026.
To have your account on our website deleted, contact our support team from the email address on the account: Contact support
Before you ask: once your account is deleted, you can no longer see your serial keys, orders or downloads on our website. If you pay for a Synergy Business subscription, it has to be canceled before the account can be deleted; we'll talk you through it.
Got an email saying your account will be deleted?
If you own a license, log in to the account that holds it. An account that holds a license is kept, and the deletion notice goes away: Your account
Bought with a slightly different email address? Your license is safe. Some email providers deliver several forms of one address to the same inbox: Gmail, for example, ignores dots, so b.o.b@gmail.com and bob@gmail.com both reach you. Our website treats each form as a separate account. If you signed up with one form and bought with the other, the warning is for the account you signed up with, which holds no license, and you can let it be deleted. Check the address the warning was sent to, and log in with the address you bought with to see your license.
We delete accounts that hold no license. About a month after an account is created without one, we mark it for deletion and email a warning, and we delete it about a month after that.
If your account page shows Your account is scheduled for deletion on a date and you think that's a mistake, contact support from the same page.